Average call time is 8 hours. Please Hold…

Have you ever had to wait on hold for customer service for a really, really long time?:

Hannah King, 51, called a company helpline after a BT engineer failed to turn up to install a telephone line at her new flat in Milford Haven, according to The Times.

For eight hours in a row, she endured the sound of piped music. She gave up and tried again the next day — and waited another eight hours before putting the phone down.

The following day, she spent a further four hours on hold before hanging up, which took the total time wasted to almost one day. – [Yahoo/AFP]

OK, now it may just be that us Americans are a lot more impatient than our counterparts over the pond, but I certainly couldn’t see myself staying on hold for more than 2 hours at a stretch. And even that would be pushing it.

Can you hold? BT phone customer kept waiting 20 hours – [Yahoo/AFP]

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